Radford Animal Hospital's Job Description for Kennel Assistant
Required for this position: The ability to follow directions with and without supervision; the ability to lift objects or pets of at least 30lbs; the ability to recognize certain behaviors in animals; the ability to learn and understand medical terminology and minor procedures; the ability to admit or ask questions when a task is unclear; the ability to show leadership towards other kennel staff; the ability to work with computers and other office equipment; the ability to spell, alphabetize, and perform basic mathematics; and the ability to provide exceptional customer service.
Persons to report to: Assistants, Technicians, Head Technician, Practice Manager, and Doctors.
Task Descriptions: As a kennel assistant, your job entails several important aspects of our hospital; animal care and treatment, customer service, and hospital cleanliness.
Animal Care and Treatment Responsibilities - restraint; obtaining fecal and urine samples; assisting with toe nail trims, ear cleanings and anal gland expressions; minor bathing; minor mathematics (for dilution of chemicals); cleaning of surgical equipment; maintaining supply order board; maintaining cleaning supply inventory; aiding groomer when needed (for cleaning or bathing); knowledge of contagious diseases and isolation protocol; maintaining safety when walking patients and opening cages; stocking of supplies throughout hospital; always maintaining a high standard of patient care; and assisting the assistants, technicians and doctors in any way asked to do so.
Customer Service Responsibilities - assisting receptionists with filing and maintaining charts; appropriate record keeping; knowledge of computer system; filling prescriptions (with technician direction); assisting clients with multiple pets or large purchases; bringing up patients following discharge instructions; maintaining compassion, sympathy and professionalism during high-stress situations.
Hospital Cleanliness Responsibilities - vacuuming; mopping; changing garbage; dusting; following daily, weekly and monthly task lists; cleaning surgery table and trays; cleaning and maintaining all sinks; maintaining litter boxes and hospital cats; laundry; kennel cleaning; proper dilutions for cleaning solutions; cleaning windows and doors; replenishing supplies (including paper towels, garbage bags, air fresheners); knowledge of patient isolation protocols; and overall maintenance (both inside and outside the hospital) of the sights, smells and sounds of the hospital.
**This is by no means a complete list. Some tasks may be assigned to a specific staff member to complete. Some tasks may be added or removed from this list as deemed necessary for the safety and well being of our patients.
Emergency Situations: During an emergency situation, the kennel assistant's job is to help the veterinary assistant in being the "Fetch" person (this may include handing supplies to technicians as the assistant prepares them) and in cleaning up once emergency has passed. This requires a strong knowledge of where important supplies are located throughout the hospital, as well as the ability to respond calmly and quickly, especially with clients.
Opportunities for Growth: There are several areas of potential growth as a kennel assistant in our hospital. By demonstrating the desire to perform and/or learn additional tasks, this position can be upgraded to Assistant should the position become available. These are just a few tasks that we feel would demonstrate the desire of a kennel assistant to learning and growing more in our hospital: ability to handle large, anxious and angry pets; ability to provide minor treatments (including feedings and oral medications) to hospitalized patients; assisting technicians in keeping exam rooms clean between appointments; setting up fecals; stocking medical supplies; solo toe nail trims and ear cleanings; appropriate record keeping; knowledge of vaccines and their protocols; ability to prepare vaccines and medications; knowledge of where supplies are located; ability to notice when assistance is needed without being asked.
How this position is part of the team: By assisting the technicians, assistants, and doctors, we can maintain the high standard of care for our patients that is extremely important. Every aspect of the patient's care rolls over into customer service as well. Serving the clients beyond their expectations with our animal care, customer service, and hospital cleanliness will enable us to forge strong bonds with our clients and their pets.
I have read the above job description and have been given a copy to keep in my employee binder to refer to at any time. I understand that my reviews will be based on my ability to perform the tasks listed above.
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